Privacy Policy

Welcome to Millioner. This Privacy Policy outlines how Millioner collects, uses, discloses, and protects your personal information when you use our online casino services. Your privacy is paramount, and we are committed to safeguarding your data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

By registering an account and using Millioner's services, you acknowledge that you have read and understood this Privacy Policy. We encourage you to review it carefully. If you have any questions about our data practices, please contact us using the details provided at the end of this policy.

Millioner collects various types of information to provide and improve our services, manage your account, and meet our legal obligations. This includes:

• Personal Identifiable Information (PII): This includes your name, date of birth, gender, email address, postal address, phone number, and national identification details (e.g., passport or driving license information) required for identity verification and anti-money laundering (AML) checks.
• Account Information: Your username, password (encrypted), and security questions/answers.
• Financial Information: Deposit and withdrawal methods, transaction history, and payment card details (though we do not store full card numbers, only partial details for reference).
• Transactional Data: Details about your betting activity, game play, winnings, and losses.
• Technical Data: Your IP address, browser type and version, operating system, device type, time zone setting, browser plug-in types and versions, and other technology on the devices you use to access Millioner.
• Usage Data: Information about how you use our website, products, and services, including pages visited, links clicked, and time spent on certain sections.
• Communication Data: Records of your communications with us, including live chat transcripts, emails, and phone call recordings.
• Publicly Available Information: Information from public sources, such as social media, to verify your identity or for fraud prevention purposes.

Millioner uses your personal information for several purposes, primarily to operate our services, comply with legal requirements, and enhance your experience. Specific uses include:

• Service Provision: To create and manage your account, process your bets and transactions, and provide access to our games and features.
• Identity Verification and Security: To verify your identity, age, and location, prevent fraud, money laundering, and other illegal activities, and ensure responsible gambling practices.
• Customer Support: To respond to your inquiries, resolve issues, and provide technical assistance.
• Communication: To send you important service-related notices, updates, and promotional offers (where you have consented).
• Personalisation: To tailor our services, content, and offers to your preferences and gaming history.
• Analytics and Improvement: To analyse website usage, game performance, and player behaviour to improve our services, website functionality, and game offerings.
• Legal and Regulatory Compliance: To comply with our licensing obligations, anti-money laundering laws, and other legal requirements imposed by our licensing authority.

Millioner processes your personal data based on several legal grounds, as permitted by GDPR and other applicable laws:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, specifically to provide our gambling services as per our Terms and Conditions.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which Millioner is subject, such as anti-money laundering regulations, age verification, and responsible gambling requirements.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided these interests do not override your fundamental rights and freedoms. This includes fraud prevention, network and information security, business analytics, and service improvement.
• Consent: In certain situations, we may process your data based on your explicit consent, particularly for direct marketing communications. You have the right to withdraw your consent at any time.

Millioner may share your personal information with third parties under specific circumstances, always ensuring appropriate safeguards are in place:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, IT support, customer service, identity verification services, and marketing agencies. These providers are contractually bound to protect your data and only use it for the purposes we specify.
• Regulatory and Law Enforcement Bodies: We may disclose your information to regulatory authorities, licensing bodies, law enforcement agencies, or other governmental organisations if required by law, to comply with legal processes, or to protect our rights, property, or safety, or the safety of others.
• Fraud Prevention and Responsible Gambling Organisations: We may share data with organisations dedicated to fraud prevention and promoting responsible gambling to ensure the integrity of our services and protect vulnerable players.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of Millioner's assets, your personal information may be transferred to the acquiring entity.
• Affiliates: We may share data with our affiliated companies for internal administrative purposes, service provision, and marketing, where appropriate.

We do not sell your personal data to third parties for their independent marketing purposes.

Millioner implements robust technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use Secure Socket Layer (SSL) encryption technology to protect data during transmission.
• Access Controls: Access to your personal data is restricted to authorised personnel who have a legitimate business need to access it.
• Firewalls: Our systems are protected by firewalls to prevent unauthorised access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Data Minimisation: We only collect and retain personal data that is necessary for the purposes outlined in this policy.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee absolute security, but we continuously work to enhance our security protocols.

Under GDPR and other applicable data protection laws, you have several rights regarding your personal data held by Millioner:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (“Right to be Forgotten”): You can request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You can request that we restrict the processing of your personal data in certain situations, for example, if you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You can object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our support team using the details provided in the "Contact Us" section. We will respond to your request in accordance with applicable data protection laws.

Millioner uses cookies and similar tracking technologies to enhance your experience, analyse site usage, and support our marketing efforts. Cookies are small text files placed on your device when you visit our website.

• Essential Cookies: These are necessary for the operation of our website, enabling core functionalities like security, network management, and accessibility.
• Analytical/Performance Cookies: These allow us to recognise and count the number of visitors and see how visitors move around our website when they are using it. This helps us to improve the way our website works.
• Functionality Cookies: These are used to recognise you when you return to our website, enabling us to personalise content for you and remember your preferences.
• Targeting/Advertising Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of Millioner's website and services.

Millioner retains your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our retention periods are determined based on:

• The duration of your active account with Millioner.
• Legal and regulatory obligations, such as anti-money laundering laws, which typically require retaining data for a specified period after account closure.
• The need to resolve disputes, enforce our agreements, and protect our legitimate interests.

Once your data is no longer required, we will securely delete or anonymise it.

Millioner operates globally, and your personal data may be transferred to, and stored at, a destination outside of your country of residence, including outside the European Economic Area (EEA). This may occur if our servers, service providers, or affiliates are located in different jurisdictions.

When we transfer your personal data internationally, Millioner ensures that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of protection by the European Commission.
• Implementing Standard Contractual Clauses (SCCs) approved by the European Commission.
• Obtaining your explicit consent where no other safeguard is applicable.

Millioner's services are strictly not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete such information and close the account.

If you believe that a minor has provided us with personal data, please contact us immediately.

Millioner may update this Privacy Policy periodically to reflect changes in our data practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by sending you an email notification. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

The "Last Updated" date at the top of this page indicates when the policy was last revised.

If you have any questions, concerns, or requests regarding this Privacy Policy or Millioner's data practices, please do not hesitate to contact our Data Protection Officer or customer support team:

• Email: [email protected]
• Live Chat: Available on our website 24/7

We are committed to addressing your inquiries promptly and transparently.