Responsible Gambling

Millioner is dedicated to providing an entertaining and responsible online gaming environment. We understand that for most of our players, gambling is a form of recreation. However, we also recognise that for a small minority, it can cease to be fun and become problematic. Our commitment to safer gambling is fundamental to our operations and is integrated into every aspect of our platform, from our game design to our customer support interactions.

We adhere strictly to the regulations set forth by our licensing authority, ensuring that we promote responsible play and protect our customers. This policy outlines the tools and resources available to help you manage your gambling activity, along with information on how to identify potential issues and seek support if needed. Our goal at Millioner is to empower you with the knowledge and control necessary to keep your gaming experience enjoyable and within safe limits.

Problem gambling can manifest in various ways and affect individuals differently. It is important to be aware of the signs, both in yourself and in those around you. Early recognition can be crucial for seeking help and regaining control. Some common indicators that gambling may be becoming problematic include:

• Spending more money or time on gambling than you can afford or intended.
• Feeling the need to gamble with increasing amounts of money to achieve the desired excitement.
• Becoming restless or irritable when attempting to cut down or stop gambling.
• Gambling to escape from problems or feelings of anxiety, guilt, or depression.
• Trying to win back money lost by gambling more (chasing losses).
• Lying to family members, friends, or others to conceal the extent of gambling involvement.
• Jeopardising or losing a significant relationship, job, or educational/career opportunity because of gambling.
• Relying on others to provide money to relieve a desperate financial situation caused by gambling.

If you recognise any of these signs, it may be time to consider taking action and utilising the responsible gambling tools Millioner provides.

Maintaining control over your gambling activity is key to ensuring it remains a source of entertainment. Here are some practical tips to help you gamble responsibly:

• Gamble for entertainment, not for income: View gambling as a leisure activity, not a way to make money.
• Set a budget: Decide how much money you can afford to lose before you start and stick to it. Never gamble with money earmarked for essential expenses.
• Set a time limit: Determine how long you will gamble and adhere to that limit. Take regular breaks.
• Do not chase losses: Accept that losing is part of gambling and resist the urge to try and win back money you have lost.
• Do not gamble when stressed or upset: Emotional states can impair judgment.
• Balance gambling with other activities: Ensure gambling doesn't become your sole source of enjoyment.
• Never gamble under the influence: Alcohol or drugs can cloud your judgment and lead to poor decisions.

Millioner encourages all players to practice these habits to ensure a positive and controlled gaming experience.

Millioner provides you with the ability to set various limits on your account to help manage your gambling activity. These tools are designed to give you greater control over your spending and playing habits:

• Deposit Limits: You can set a maximum amount of money you can deposit into your Millioner account over a specific period (daily, weekly, or monthly). Once this limit is reached, you will be prevented from making further deposits until the period resets.
• Loss Limits: This allows you to set a maximum amount of money you can lose over a defined period (daily, weekly, or monthly). If your net losses (stakes minus winnings) reach this limit, you will be unable to place further wagers until the period resets.
• Wager Limits: You can define the maximum total amount of money you can wager over a specific period (daily, weekly, or monthly). This helps control the overall volume of your betting activity.

You can adjust these limits at any time through your account settings. Any request to increase a limit will typically take a cooling-off period to take effect, giving you time to reconsider. Requests to decrease a limit will usually be applied immediately.

If you feel you need a short break from gambling, Millioner offers "Time-Out" and "Cool-Off" options. These features allow you to temporarily restrict access to your account for a defined period:

• Time-Out: This option allows you to take a short break from gambling, typically for periods ranging from 24 hours to several weeks. During a time-out, you will not be able to log in or place any bets on Millioner.
• Cool-Off Period: Similar to a time-out, a cool-off period offers a slightly longer break, often extending up to a few months. This can be beneficial if you feel your gambling is becoming more frequent or intense.

During a time-out or cool-off period, you will not receive any promotional or marketing communications from Millioner. Once the selected period expires, your account will automatically be reactivated. You can activate these options directly from your account settings.

For individuals who feel their gambling has become problematic and requires a more significant break, Millioner provides self-exclusion facilities. Self-exclusion is a formal process where you voluntarily request to be excluded from gambling with us for an extended period.

You can choose to self-exclude for periods ranging from six months to five years, or even permanently. Once a self-exclusion is activated:

• Your Millioner account will be immediately closed, and you will be prevented from logging in.
• You will be removed from all marketing databases and will not receive any promotional materials from us.
• We will take all reasonable steps to prevent you from opening new accounts with Millioner during the self-exclusion period.
• Any remaining funds in your account, subject to our terms and conditions, will be returned to you.

Please note that during a self-exclusion, your account cannot be reactivated under any circumstances until the chosen period has fully elapsed. If you wish to self-exclude, please contact our customer support team, who will guide you through the process.

Millioner is strictly committed to preventing underage gambling. It is illegal for anyone under the age of 18 (or the legal age of majority in their jurisdiction, if higher) to open an account or gamble on our platform. We employ robust age verification procedures to ensure that only eligible individuals can access our services.

Our verification processes may include requesting documentation such as photographic identification and proof of address. Any account found to belong to a minor will be immediately closed, and any winnings confiscated. We urge parents and guardians to play an active role in protecting minors by:

• Keeping your Millioner account details and passwords confidential.
• Using parental control software to block access to gambling websites.
• Educating children about the risks associated with gambling.

We take our responsibility in this area very seriously and continuously review our procedures to ensure the highest standards of protection for minors.

To help you monitor the amount of time you spend gambling, Millioner offers "Reality Checks" and "Session Reminders." These tools are designed to provide timely prompts during your gaming sessions:

• Reality Checks: You can set a reality check to pop up at predefined intervals (e.g., every 30 minutes, every hour). When the reality check appears, it will display information such as the duration of your current session, your net winnings or losses during that session, and provide options to continue playing, review your account history, or log out.
• Session Reminders: Similar to reality checks, session reminders notify you when you have been playing for a certain duration. This serves as a gentle nudge to take a break or consider ending your session.

These features are fully customisable within your account settings and are intended to encourage conscious decision-making about your playing time. We believe that regular reminders contribute significantly to maintaining a balanced and responsible approach to gambling.

If you are concerned about your gambling habits but are unsure whether it has become a problem, taking a self-assessment can be a helpful first step. Millioner provides a confidential self-assessment questionnaire designed to help you reflect on your gambling behaviour. This assessment asks a series of questions about your gambling patterns, financial implications, and emotional responses.

The self-assessment is purely for your personal reflection and does not store your responses. It is intended to provide an indication of whether your gambling might be moving towards a problematic level. Based on your answers, you may receive advice on utilising our responsible gambling tools or information about seeking further support.

Remember, being honest with yourself is the most important part of this process. If the self-assessment raises concerns, please consider using the limits, time-outs, or self-exclusion options available on Millioner, or reaching out for professional help.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)